Terms and Conditions
1. About the Terms and Conditions
These Terms and Conditions (“Terms and Conditions”) apply to all purchases you make from www.fyndiq.se (“Website”). You agree to the Terms and Conditions when you make a purchase on the Website.
Agreements for purchases on the Website are entered into with Fyndiq AB, corporate registration number 556792–1712 in Stockholm (“Fyndiq”, “us” or “we”). Our VAT number is SE556792171201.
2. How to contact us
Please contact us if you have any questions about these Terms and Conditions or your order. You can easily reach us through our contact form on the Website. You can also reach us by writing to us at [email protected].
To make a purchase, you must be entitled to enter into an agreement under applicable law. This means you need to be at least 16 years old to make direct payments using your own money or at least 18 years old to shop on credit. Once you have completed your purchase, you will receive an order confirmation email confirming that we have received your order. The order confirmation does not mean that a binding agreement has been entered into. A binding agreement is entered into only when you receive the final delivery confirmation. Before you receive the final delivery confirmation, your order may be refused.
4. Product information
Products sold on the Website are posted by various traders. Each trader provides product descriptions for their products. Fyndiq therefore requires each trader to match the products with the product descriptions provided. Fyndiq also requires that the products comply with applicable safety, health and environmental requirements, and that the product does not infringe the intellectual property rights of third parties (e.g. pirated copies) or otherwise violate applicable law.
Any image on the Website that shows the appearance of a product cannot be guaranteed to reflect the exact appearance of the product, for example because the screen may affect colour reproduction.
5. Price information
When ordering, the prices listed on the Website are applicable to the purchase. All prices include applicable VAT. Prices do not include any payment and shipping charges, which are listed separately.
If the price or information about a product listed on the Website is incorrect and you realized or should have realized this at the time of placing the order, the price or information will not apply to the purchase. In this case, we will contact you as soon as possible after we have discovered the error.
Together with our payment service provider Svea Bank AB (publ.), we offer several payment options. Depending on the payment option you choose, you will enter into a separate payment agreement with Svea in connection with your purchase. Depending on your payment option, additional charges may apply.
We offer the following payment options:
- Direct payment via Trustly: Direct payment means that your payment is transferred from your bank account. Svea’s terms and conditions of payment can be found here.
Fee: Free of charge
- Card payment: Card payment means that the payment is made using your bank card. Card payment is possible with Mastercard or Visa. Svea’s terms and conditions of payment can be found here.
Fee: Free of charge
- Swish: Swish means that your payment is transferred from your bank account via the Swish app. You will need the Swish app and a Mobile BankID to use this payment method. Svea’s terms and conditions of payment can be found here.
Fee: Free of charge
- Invoice payment: Invoice payment means that the payment must be received by Svea within 14 days of the invoice date. To shop with invoice, you must enter your personal identity number. The prerequisite for being able to shop against invoice is that you are registered in the Swedish population register, are over 18 years of age and have no record of default payments. Svea’s terms and conditions of payment can be found here. Special terms and conditions for invoice payment can be found here.
Fee: In case of late payment, a statutory reminder fee will be charged. Interest for late payment is charged at 2% per month. In the event of non-payment, the invoice is handed over to a debt collection agency.
- Payment in instalments: Payment in instalments means that you divide the cost over a predetermined period of time. Svea’s terms and conditions of payment can be found here. Special conditions for payment in instalments can be found here.
Fee: Interest, setup and monthly administrative fees apply. In the case of payment after the due date, a statutory reminder fee will be charged, currently 60 kr, a late fee currently 145 kr and an overdraft fee currently 85 kr. For current costs, please read Svea’s terms and conditions of payment which can be found here. Special conditions for payment in instalments can be found here.
The payment options available to you and the terms and conditions and any charges applicable are always shown in connection with your purchase and on our Website. Possible restrictions in the various payment options may apply.
7. Gift vouchers and discount cards
Fyndiq gift vouchers and discount cards are purchased on the Website and are valid for one year from their date of issue, or for the shorter or longer period as may be shown. The gift voucher/discount card can be used as a payment method for all products on the Website, with the exception of new gift vouchers or discount cards. You can only use a gift voucher or discount card for the purchase until expiration of the voucher’s validity period.
8. Shipping and delivery
Fyndiq does not have its own warehouse; each trader stores the products. Your order will be shipped from each trader’s own warehouse after we have confirmed your delivery. If you have ordered products that are shipped from different traders, the products may be sent to you in different shipments.
8.2 Delivery options
We have two different delivery options: (1) Normal postal items and (2) Bulky and/or heavy items. The delivery option that will be used depends on the product you are ordering. Bulky and/or heavy items include for example balcony furniture and beds. You can see if the product is bulky and/or heavy in the product description and at checkout.
8.3 Shipping cost
The shipping cost for Normal postal items is 19 kr, unless a lower shipping cost is listed in connection with the purchase. The shipping cost for Bulky and/or heavy items is max 19 kr. The amount of the shipping charge is also always made clear when you make a purchase.
8.4 Delivery time
Normal postal items
For Normal postal items, the product will be delivered to you within 16 working days (Monday to Friday, not including holidays) either directly in your mailbox or to your nearest post office. The estimated delivery date is shown on your order confirmation and in the product description. The product description also indicates whether the products are delivered to a post office.
Bulky and/or heavy items
For Bulky and/or heavy items, the trader who stores the product will contact you within five days of you receiving the order confirmation to arrange a delivery date. Delivery will be within 16 working days (Monday to Friday, not including holidays) from the date you received the order confirmation, provided that nothing else is stated in the product advertisement or at checkout. Delivery of Bulky and/or heavy items normally means that you must be physically present and receive the Bulky and/or heavy item at your home address and during the daytime.
8.5 Uncollected parcels
You are responsible for receiving or collecting your delivery as set out in the instructions you receive in connection with your order. Parcels that are not collected from a post office within the time specified on the advice note will be returned to the trader’s warehouse. In such cases, we have the right to charge an administrative fee of up to 160 kr, which corresponds to our handling and shipping costs, in the event that you do not collect your parcel from the post office or if you do not receive your delivery in accordance with the instructions.
8.6 Offers, discount codes, and gifts
From time to time, we may offer promotions, discount codes, gifts and other offers (“Offers”). Such Offers are valid only for the period specified in connection with such Offer and on the terms and conditions outlined in connection with the Offer. Offers cannot be combined with other discounts unless expressly stated.
You will be required to enter any code or otherwise activate the current Offer before completing your purchase in order to take advantage of the Offer. Returning ordered products may mean that you no longer meet the terms of the Offer, which may require you to return any gift or to pay for the value of the gift. We will contact you in this case.
In other respects, these Terms and Conditions also apply to the purchase of products covered by our Offers.
9. Right of withdrawal
You can return your product for a full refund within 30 days. Under EU consumer protection law, you have the right to cancel your purchase within 14 days of the date on which you, or a person acting on your behalf, receive the product. In addition, we will give you an additional 16 days (30 days in total) to decide whether you want to keep the product. At certain times and in connection with special promotions, we may extend the right of withdrawal period to more than 30 days.
9.2. Exceptions for certain products
Some products are exempt from the right of withdrawal. This means that you are not entitled to return these products. When the right of withdrawal does not apply, this is indicated in the product description on the Website. The excluded products are:
- Products that have been manufactured according to your instructions or otherwise have a distinct personal touch.
- Products that cannot be properly returned with a broken seal for health or hygiene reasons and you have broken the seal.
- Sealed audio or video recordings or a sealed computer program and you have broken the seal.
- Single copy of a newspaper or magazine.
9.3. Value deduction for used products
If you cancel a purchase of a product that you have used more than necessary to determine its nature, properties and function, we have the right to make a value deduction before we make your refund. Such a deduction is made by comparing the return value of the product against the original value at the time of purchase.
9.4. How to cancel your purchase
If you wish to cancel your purchase, please notify us within 30 days of the date on which you, or a person acting on your behalf, receive or collect your order. You can easily complete your return by contacting us via our customer service page on the Website. You will receive a return label to use when returning the product. You can also contact our customer service by writing to us at [email protected] or using our cancellation form. If you use the cancellation form, it should be sent to Fyndiq using the contact details listed above.
If you have notified us that you wish to cancel your purchase, you will need to return the product within 14 days with the return label you received from us. We recommend that you return the product in the same packaging as it was provided to you, since you are liable for any damage or loss suffered during the return shipment, if the damage or loss is caused by negligence, such as when packaging the product.
9.5. Return shipping
You pay for return shipping when you cancel your purchase. The return shipping cost is based on the product weight and is between 38–160 kr. You will receive information about the current cost of the return label when you notify us that you wish to cancel your purchase. The cost will be deducted from your refund. For Bulky and/or heavy products, the cost of return shipping is higher. The cost of return shipping for these products depends on the product and how it is to be transported. You will be provided with information about the current cost on the return label we send to you. However, the cost will not exceed 160 kr.
Once you have returned your purchase, we will refund you through our payment service provider within 14 days of the date you notified us that you wish to cancel your purchase. However, we will not refund the product until we have received it back or before you have demonstrated that you have sent it to us.
Refunds will be made to you using the same payment method you selected at the time of purchase, unless we agree otherwise.
If your product is faulty, you have the right to complain about the faulty product in accordance with the consumer protection laws of the country where you are usually resident.
If you would like to complain about a product, we recommend that you contact our customer service team through our customer service page on the Website. You can also write to us at [email protected]. The address where you should return the product is shown on the return label that we will send to you.
Our postal address for complaints is Ynglingagatan 16, SE-113 47 Stockholm, Sweden. You can contact us at this address, but it is not our return address. You cannot send products to this address. You will be informed of the return address for your return when you contact us.
Fyndiq will provide a return label or arrange a return shipment by other means. As the return will be sent to the respective trader, the trader for the product in question may contact you with the correct return address.
Once the product complained of has been received and the complaint is valid under applicable consumer rights law, we will reimburse you under applicable law. However, we have the right to refuse a complaint if it is found that the product is not faulty in accordance with the law. If the complaint is not valid, we have the right to charge an administrative fee of 10% of the price of the product, which corresponds to our costs of examining the product and shipping costs.
In some cases, the respective traders provide a warranty on their products. Information about the products covered by the warranty, what the warranty covers and where to refer to the warranty can be found here and in the respective product description on the Website. You are always entitled to require the manufacturer to remedy the fault or to re-deliver the product in accordance with consumer protection law.
12. Products with digital content or services
Some of the products sold on the Website may be integrated or linked to digital content or a digital service, such as an app or software. In some cases, special rules apply to this type of product – if the lack of digital content or service means that the product cannot be used in the manner intended. This may be the case, for example, if the product is intended to be used in conjunction with an app or specific software.
If your product includes digital content or services, this information can be found in the product description on the Website. You may access the digital content or service at the latest when the physical product is delivered to you, unless expressly provided otherwise.
Security updates and other necessary updates will be provided as required by applicable law.
We are not liable for any errors that result from your failure to install the updates provided and if you have been informed that the updates are available and the consequences of a lack of installation and the lack of installation are not due to the instructions for the installation.
13. Our obligations
If your product is faulty or there is a delay in delivery, we will be liable for any damages you have suffered as a result of the fault or delay, in accordance with applicable consumer protection laws. However, we will only be liable for damages to the extent that you have taken reasonable measures to limit your damage. Therefore, we will not be liable for any damage that you could have avoided by taking reasonable measures.
We will not be liable for damage caused by unforeseen circumstances beyond our control, such as war, strike, pandemic or natural disasters, which we could not have reasonably anticipated (force majeure). If we are prevented from fulfilling our obligations under this agreement or these Terms and Conditions, you have the right to withdraw from this agreement in accordance with applicable consumer rights law.
14. About these Terms and Conditions
We reserve the right to change these Terms and Conditions, but the Terms and Conditions that you approved at the time of your purchase will always apply to that purchase. All changes will be reflected in the latest published version of the Terms and Conditions on the Website. Changes will take effect from the time you accept the Terms and Conditions, that is, when you make a new purchase on the Website.
These Terms and Conditions shall be interpreted and applied in accordance with Swedish law. Should any provision of these Terms and Conditions be considered invalid or not enforceable by any competent court, authority or alternative dispute resolution body, the other elements of that provision and all other provisions of these Terms and Conditions will remain valid and enforceable in full in accordance with applicable law.
You are always entitled to the applicable consumer rights in force in the country where you are usually resident. Nothing in these Terms and Conditions shall be construed as a limitation of such rights.
15. Questions, complaints or disputes
- You are welcome to contact us if you have any questions or complaints regarding your order. You can easily reach us via the contact details that appear at the beginning of these Terms and Conditions.
- In the event of a dispute with private individuals, we follow the decisions of alternative dispute resolution bodies. To access the alternative dispute resolution body in your country, click here.
- As a private individual, you can also complain via the EU’s web-based dispute resolution platform, which can be found here.
- Regardless of the above, any disputes may also be settled in the relevant competent court of the country in which the customer is domiciled.
These Terms and Conditions were established by Fyndiq on 29 June 2022.